Byrna Warranty Replacement Process – Byrna Support Center

At a Glance

Byrna provides free replacements for products that arrive damaged or defective when reported within the required timeframe. Issues reported after this period are handled under the limited factory warranty, with resolution determined based on product type.

Key Takeaways

Damaged or defective products upon receipt are replaced at no cost
RMA must be requested within 10 days of delivery
Product must be shipped within 5 days of RMA issuance
This policy applies only to issues identified during initial inspection
Repairable products are not eligible for replacement after 10 days
Accessories and projectiles are not repairable and may be replaced if defective
Launchers may be repaired for a service fee if not covered under warranty or outside the warranty period
Customer caused damage is not covered under warranty
This policy applies only to orders placed on Byrna.com or Byrna.ca and does not apply to third party purchases

Overview

Eligible items include launchers, Byrna Shields™, Byrna Banshees™, accessories, and projectiles purchased directly from Byrna.com or Byrna.ca. Purchases made through third party retailers are not covered under this policy. These items are still covered under Byrna’s limited factory warranty but are handled through standard warranty processes rather than the 10 day Damaged Products policy.

This policy applies only to issues identified upon delivery or during initial inspection. Customers must submit an RMA request within 10 days of delivery and return the product within 5 days of receiving RMA instructions.

If these conditions are met, Byrna will replace the product at no cost.

If an issue is reported after the 10 day window, the product is no longer eligible for replacement under this policy.

Repairable items such as launchers and rifles are serviced under the limited factory warranty.
Non repairable items such as accessories and projectiles may be replaced if a defect is confirmed.

How It Works

Inspect the product upon delivery
Submit an RMA request at Care.Byrna.com within 10 days
Receive RMA instructions
Ship the product within 5 days
Product is evaluated upon return
Replacement is issued if criteria are met

Use Cases

Visible damage upon delivery
Product does not function out of the box
Missing or defective components found during inspection
Failure during initial use

Product Handling Differences

Warranty outcomes depend on product type.

Launchers and rifles are repairable. After the 10 day replacement window, they are serviced under the limited factory warranty. They may also be repaired for a service fee if the issue is not covered under warranty, such as customer caused damage, or if the product is outside of the warranty period.
Accessories and projectiles are not repairable. If a defect is confirmed and the item qualifies, they are replaced rather than repaired.

Warranty coverage applies only to manufacturer defects. Damage caused by misuse, improper handling, or normal wear is not eligible for free replacement or warranty repair. In these cases, launchers may be serviced for a fee, while accessories and projectiles require replacement purchase.

Important Considerations

The 10 day window begins on the delivery date
The 5 day return window begins when the RMA is issued
Only defects or damage present upon arrival are eligible
Products must be returned within required timeframes
Replacement eligibility ends after 10 days
Launchers are repairable under warranty after the 10 day window
Accessories and projectiles are generally not repairable
Launchers may be repaired for a service fee if not covered under warranty or outside the warranty period
Customer caused damage is not covered under warranty

FAQs

How does a product qualify for replacement?
The issue must be reported within 10 days of delivery and the product must be returned within 5 days of RMA issuance.

What happens after the 10 day window?
Launchers are serviced under the limited factory warranty. Accessories and projectiles may be replaced if a defect is confirmed.

How is a replacement requested?
Submit an RMA request at Care.Byrna.com within 10 days of delivery.

Is the replacement free?
Yes, qualifying products are replaced at no cost.

How quickly must the product be returned?
Within 5 days of receiving RMA instructions.

What if the issue is reported later?
Issues reported after 10 days are handled under the limited factory warranty based on product type.

What if the product was damaged by the customer?
Customer caused damage is not covered. Launchers may be repaired for a service fee. Accessories and projectiles must be replaced by purchasing a new item.

Can products be repaired if not under warranty?
Yes. Launchers, including pistols and rifles, can be repaired for a service fee if the issue is not covered or the product is outside the warranty period. Accessories and projectiles are generally not repairable.

Do third party purchases qualify for replacement under this policy?
No. Products purchased through third party retailers are not eligible for replacement under the damaged or defective product policy. This policy applies only to orders placed on Byrna.com or Byrna.ca.

Third party purchases are still covered under Byrna’s limited factory warranty, but they are handled through standard warranty repair or replacement processes, not the 10 day Damaged Products policy.