How to Contact Byrna Customer Support

Summary

The Byrna Customer Service Team can be reached by phone, live chat, email, or through the Contact Us page on the Byrna website. Support is available to assist with orders, troubleshooting, product questions, warranty inquiries, and general customer service needs.

Key Takeaways

• Phone: 978-868-5011
• Email: info@byrna.com
• Live chat available on Byrna.com
• Phone support available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
• Live chat available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time and Saturday, 11:00 AM to 2:00 PM Eastern Time
• Contact form available through the Byrna website

Overview

Byrna offers several ways for customers to contact the Customer Service Team. Whether assistance is needed with an order, technical support, product compatibility, warranties, or general questions, customers can choose the contact method that best meets their needs.

For the fastest support experience, customers should have relevant information available, such as their order number, launcher model, and a detailed description of the issue or question.

Contact Methods

Phone Support

Customers can speak directly with a Byrna Customer Service representative during business hours.

Phone Number: 978-868-5011

Hours:

• Monday through Friday
• 9:00 AM to 5:00 PM Eastern Time

Live Chat

Live chat support is available through the Byrna website.

Website: https://byrna.com

Hours:

• Monday through Friday: 9:00 AM to 5:00 PM Eastern Time
• Saturday: 11:00 AM to 2:00 PM Eastern Time

Email Support

Customers can contact the Customer Service Team by email.

Email Address: info@byrna.com

Email is a convenient option for submitting detailed questions, photos, videos, or documentation related to an order or product issue.

Contact Us Page

Customers can submit a support request online through Byrna's Contact Us page.

Contact Us Page: https://byrna.com/pages/contact-us

The Contact Us page can also be accessed by selecting the Support tab located at the top of the Byrna website.

Use Cases

Customers commonly contact Byrna Support for:

• Order status inquiries
• Product troubleshooting
• Warranty questions
• Technical support
• Product compatibility questions
• Return and exchange assistance
• Replacement parts inquiries
• General product information

Important Considerations

• Contact support during business hours for the fastest response.
• Have an order number available when inquiring about an order.
• Include the launcher model when requesting technical support.
• Providing photos or videos may help expedite troubleshooting.
• Response times may vary depending on support volume.

FAQs

What is Byrna's customer service phone number?

Byrna Customer Support can be reached at 978-868-5011.

What are Byrna's customer service hours?

Phone support is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time.

Does Byrna offer live chat support?

Yes. Live chat is available through the Byrna website during the following hours:

• Monday through Friday: 9:00 AM to 5:00 PM Eastern Time
• Saturday: 11:00 AM to 2:00 PM Eastern Time

What email address should I use to contact Byrna?

Customers can email Byrna at info@byrna.com.

Where can I submit a support request online?

Customers can submit a request through the Contact Us page at https://byrna.com/pages/contact-us.

How do I find the Byrna Contact Us page?

The Contact Us page can be accessed through the Support tab located at the top of the Byrna website.

What information should I have ready when contacting support?

Customers should have their order number, launcher model, and a detailed description of their question or issue available.