How to Start a Byrna Return

At a Glance

Byrna provides a simple process for starting a return through its online service portal. Customers can quickly begin a return using their order details.

Key Takeaways

• Returns for Byrna.com purchases start at care.byrna.com
• The “Service and Returns” link is available on Byrna.com (top and bottom navigation)
• The order number AND purchase email address is required to begin
• Returns must be initiated within 14 days of delivery
• Returned merchandise must be in the original packaging and in new and unused condition.

Overview

Byrna offers a streamlined process for initiating returns on purchases made through Byrna.com using a self-service return portal.

This approach allows customers to quickly submit a return request at their convenience. Basic order information is required to locate the purchase and begin the process.

How It Works

Start a Return Online

Customers can initiate a return by visiting:
care.byrna.com

To access from Byrna.com:

• Scroll to the bottom of the site and select “Service and Returns”
• Or go to the top navigation under “Contact Us” and select “Service and Returns”

The online portal is a fast and efficient way to submit a return request and is available 24/7.

Eligibility

• Applies to purchases made directly through Byrna.com
• Orders purchased through third-party retailers must be returned through the original seller

Important Considerations

• Returns must follow Byrna’s return policy guidelines and timelines
• An RMA number will be issued after the return is initiated
• Having order details ready helps avoid delays
• Using the online portal is the fastest method

FAQs

Where do I go to start a Byrna return?
Go to the Byrna Care Portal at https://care.byrna.com/rma

Can I find the return page on Byrna.com?
Yes. It is available at the bottom under “Service and Returns” or in the “Contact Us” section at the top.

What information do I need?
Your order number AND the email used for the purchase.

Do I have to use the online portal?
Yes. Returns are initiated through the online portal.

What happens after I start a return?
Byrna reviews the request and issues an RMA ticket and l1abel via email with next steps.

Can I return items bought from another website?
No. Third-party purchases must be handled through the original retailer.

Can I return items that have been opened or used?
No. Returned merchandise must be in the original packaging and in new and unused condition.